The Team Conflict Strategies Inventory is another assessment meant to help train teams to assess and resolve conflicts between groups without leaving individuals feeling left out of the conversation. You earn a point if the back of your partner's hand touches the table. Thus, you can promote appropriate means of handling conflict. Time:This exercise will take about 10 minutes to complete. Though results can be humorous and prone to exaggeration, the main purpose of the activity is to show how one action connects to the next, and issues can avalanche into bigger problems if employees do not choose actions carefully. You can have participants talk through the scenario, or act it out. - Cleverism. My rope is about 20 long. This really focused participants on the rationale for the day and allowed the groundrules to be discussed in a way that wouldn't have happened otherwise. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. Aims: To welcome the participants. To introduce the facilitator(s) and participants to each other. To introduce the facilities. To agree the course objectives and timetable. - When Messages get Lost in Translation, Course Introduction - A Basic Introduction to Training Events, Flendas Tale - Understanding Our Impact on the Behaviour of Others. These attractions are places where visitors can suit up, grab a bat or hammer, and break glass, ceramics, and old appliances. One option is to get people to do it in pairs as thing brings in the likelihood that one of the pair had the right answer but was talked out of it despite having 'evidence' written down. 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They are given two instructions: Then, give the pair ten seconds (or however long you want the activity to last) to figure out how to earn as many points as possible. Aims: To identify things participants have in common with each other. To explore the impact on relationships of finding common ground. Use it for both Health and Safety training and also on the PTLLS course I run. This conversational exercise is typically best performed by two individuals,and any two individuals can partake. Thanks. You should pick a pop culture reference that is well-known, or one that is summarized in a short clip. Terrific. Make sure you play outdoors or in an open indoor space. Seeing Things Differently - Different Perspectives. Separate participants into groups of 4 or 5 and give them a large marker pen and a large sheet of paper. 7. Those are the ones I focus on. Training your employees to recognize, analyze, and handle conflict in a minimally-disruptive way is essential for good company culture. I have always been a great lover of story telling while training and Goldilocks listening exercise has given me the opportunity to combine a good story with a great activity. The exercise is based on the idea of the group agreeing on one thing. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. Create an account to start this course today. Dizzy Debates are perspective exercises. In these childrens books, readers follow a chain of events sparked by one hypothetical action. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. The first speaker then reacts with a you heard, I meant, statement. By reading out the story it is clear that people make assumptions to what the answers should be rather than actually listening to the facts. Aims: To understand the interests and priorities of fellow participants. To identify the benefits of getting to know those we interact with at work. Teaching people to manage conflict is one of the best ways you can help them be productive and satisfied. I used the Goldilocks story in some customer service training. Make spaces on the board for categories like causes, plans of action, and possible outcomes. Conflict Management training is always a worthwhile course in any business. This was my first venture into this type of presentation of this topic as I have only recently begun to train in the topic with the Ford Motor Company. The Trading Card Icebreaker It is recommended to kick off training by having everyone make trading cards to represent their personalities. Training tools for developing great people skills. Clio has taught education courses at the college level and has a Ph.D. in curriculum and instruction. It always prompts a lively discussion and is ideal to use after lunch (or any other time a pick up is needed!). Would your network like this too? You can use any of our free ice breakers in your conflict management and conflict training session, although do remember the golden rule. The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Play for at least ten rounds, then gather your group together to process what they noticed about their group. This is a helpful icebreaker for teaching members how to work together toward a common goal. I used the exercise exactly as provided and was delighted with the way that those present took to it and enjoyed the different way of making a valuable learning lesson. Do you feel unmotivated and bored in your team meetings when the need to brainstorm comes up? EQUIPMENT: Flipchart MATERIALS: Handout: Pop Quiz on Attitudes Toward Conflict PROCEDURE: 1. - Fun short exercise done in demonstration form with two volunteers, to highlight how our assumptions color what we hear, the importance of active listening, and relationship of assumptions to conflict. Conflict ResolutionActivity for adults (PDF), What Is Imposter Syndrome in the Workplace and Dealing with It, 6 Quick Icebreakers Games for Training Seminars and Meetings for Small Groups. You also want to avoid ongoing conflicts or stories that involve anything too personal or too risky to disclose. Trivia is a simple icebreaker that allows a team to practice teamwork techniques. Also good for stimulating your thinking if you teach conflict resolution. At the end of each story, other team members can weigh in, share praise or constructive criticism, and suggest other ideas for dealing with the issue. I would probably give the activity a 4.5. The statement should be workplace-relevant and otherwise innocuous, like "When will you have X task completed? Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. As a manager you should certainly be able to handle conflict. })(); Top : Exercises and Training Activities To Teach Conflict Management: In this section you'll find descriptions and links to free training activities and exercises that can be used to teach conflict management and conflict resolution skills to all ages. If you give a mouse a cookie, hes going to ask for a glass of milk. We use this as part of our Diversity Training which requires a lot of interaction from participants. Ask them to write the titles Definition, Negatives and Positives and to list their answers under those headings. For example: "The king was an old man who could no longer walk." - What would you do if two teammates refused to speak to each other and used you as an in between? How did things change when you switched from debate to dialogue? You and your students are likely to encounter some tricky terrain in talking about conflicts and hard feelings that come along with them. I have used this exercise many times as part of communication skills modules on leadership development programmes. Our product and service descriptions are free of overblown claims, and selling. Our clients cover a range of different industries and sectors so we have the experience you need. Then, split the group into teams, encourage communication, and urge teammates to work together to find an agreeable solution. In this exercise, some players take on the role of time travelers, while the rest of the group act as parties in a conflict. Aims: To introduce different styles of information gathering. To understand that we all have a different viewpoint or perspective. Notes:This exercise is designed for teams that normally work together. We had recently introduced customer service standards and to bring the policy alive rather than just sit on a shelf, I ran a team training morning session using Goldilocks as part of the session. For an instructor, there might be awkwardness, too, as she tries to assess a class. Time:This exercise will take about 25 minutes to complete. Interestingly the boss only got 2 out of 12 for the quiz! These sheets of paper can be taped to a board or somewhere in the classroom. For this game, employees are paired off into groups of two. Its a good influencing skills example as well. In total, allowing for discussion, we recommend allowing 15 minutes for completion. Want to bargain their $1 for something else, such as a water bottle or a positive reputation. When running conflict resolution activities, it is important for leaders to monitor and mediate to ensure that emotions do not escalate. Communication is vital to conflict resolution, so teach them how to talk about the issue and come to a mutually beneficial solution. (function() { When having a bad day or getting upset, teammates run through the list and check off any options that apply. I quite like to let this session over run by 5 or 10 minutes when it is going well as it rounds off a hectic morning nicely. Be cautious here about the stories each individual chooses. The story is, of course, Assumptions The Witches of Glum. YTA, for yes, you are. Inform the teams that they must answer the 3 questions: 3. The Positive Definitions Game Ice Breaker Activity: 20 to 30 minutes. Time:The exercise in this module can be completed in about 30 minutes. Posters should reply so that all team members can see the answers. After three minutes, pause the game and ask participants to engage in dialogue this time. Once Id revealed how badly people listened, we went on to discuss the way some people assume they know what the question is about and dont listen carefully enough to understand what the interviewer wants. You should have seen their faces when I awarded a star to the winner! Having identified what diversity is the trainer asks the delegates to sit back, listen to a story and expect to answer some questions about the subject afterwards. What they expect regarding how those needs are met at the workplace, and the relative priority of these expectations, is at the heart of this exercise. Useful For:Everyone who interacts with others at work. You'll Need: 2 different colour pens for each participant (to complete the handout). Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. Explain to the group that you are going to read a set of sentences. I use a two-colored rope to make it a little more difficult. Time:This exercise will take about 10 minutes to complete. The exercise is a fun way to get across an important message, and the recording that is included with the downloads allows the trainer to rest their voice for a short time, which is a bonus for both trainer and trainees in most cases! Aims: To test listening skills. To illustrate the dangers of making assumptions. To encourage participants to think about how they can check their understanding of information they receive. Each team member has a pen and a piece of paper. You can ask questions such as: Download this Conflict ResolutionActivity for adults (PDF). However, with this exercise, it is easy to explain the logic behind the exercise to even the most analytical delegate. The goal of this exercise is to demonstrate that everyone has had times where they've been wrong or unreasonable and how they've handled conflict in the real world. 4. 3. Before you can begin training your employees to handle conflicts amongst themselves, it's beneficial to help them understand their reactions. I love this activity it really increases delegates self-awareness on their listening skills and how easily they can make assumptions. Great to use for management programs and communication or for teambuilding. In this activity, teams map out the development of an issue. Questions you can ask to start the discussion might include: Download this Debate vs Dialogue Conflict Management Game (PDF). I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. Group Sports mixetto / E+ via Getty Images These can be delivered in a blended approach combining face to face Management Skills Training and Online Management Training solutions. We tend to train somewhat cynical engineers who really take a lot of engaging in order to deliver any Soft Skills. Split up into groups and nominate a leader for each group. For me though, stonewalling seems to conjure up a stronger image of obstruction and uncooperativeness. Most unique | 3. Next, write the desired result or results. People around the world are working more than ever< . Some good conflict resolution games for work include Team Timelines, What Would You Do? AITA? Comments must be approved before appearing. For example, debates and What Would You Do?. Notes:A great follow up for this is What is Assertiveness? in Course Modules. Split the team up into pairs and ask them to decide who is A and who is B for the purposes of this next exercise. 2. Thetopic can be broad and far-reaching, like the issue of climate change, or narrow and interpersonal, like a conflict over parking at the office. Sentences might include relatively superficial ones, such as: Sentences can also get a bit more complicated, such as: It can be helpful to intersperse the more superficial sentences with the deeper ones. Luckily, rage rooms are all the rage these days. . Two truths and a lie | 4. I have used this module with both Customer Service Advisors and customer facing Production Staff as a way of testing their listening skills. Animals should be tiger, turtle, fox and dove. Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. gcse.type = 'text/javascript'; Real life conflicts can be tense, and mediating fictional conflicts builds team skills in a low-risk setting. Its bad effects don't end there, however; conflict makes people unhappy, and the damage it does to company culture can overwhelm every other aspect of the work environment. 6. (You may wish to take more time for larger groups or where you want to explore some of the learning in more detail.). Person A will argue for the motion. Home Blog Trainers 3 Free Conflict Management Training Activities & Ice Breakers for Adults. Time:This exercise will take about 15 minutes to run. I have used it in communication courses, management programmes and Diversity sessions. Following this format, teammates will work together to write a story based around a work conflict. Conflict resolution is a critical skill in the workplace. Closed questions are those that require just a yes or no answer. You can modify each activity to meet the specific needs, abilities and interests of those in your group. Each pair will pair up with another pair and the process goes on again. Some of the delegates didn't listen when I read the story, as they thought they knew it (as it is a popular children's tale). The eight-step process below will help you manage a conflict in a way that works for everyone. 6. It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. As our company is a financial retail business we deal with all types customers from all walks of life. Now, he has a baseball-sized lump on his noggin. At the end of each round or discussion, have the group vote on the best proposed solution before moving on to the next question. Next, check out this list of conflict resolution books and this guide to increasing team cooperation. Ask the participants to work in pairs. Then hell want to look in a mirror to make sure he doesnt have a milk mustache.. Want to take home as much as possible over the $1 half. - Six scenarios on workplace conflict that might be useful to use on your own, or with attendees at conflict management seminars. I used 'course introduction' with a group on a departmental awayday. How could you use open questions during a conflict? Hand out index cards and markers Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. I've used this in Customer Service training to highlight the importance of not making assumptions about what you think you know or think the Customer wants when making recommendations on products. For instance, You heard, Youre too slow at your job,, I meant, Im stressed out about being able to get my bosses the data they asked for on time.. Group Size:This module can be used with groups of any size. Have you tried our Free Samples? Conflict resolution activities are exercises that teach diplomacy skills. Ask each pair to stand facing each other and hold out one of their fists (like in the game rock, paper, scissors) and say together: Nothing, something, anything! Once they say the word anything, each participant will have to say the name of one object they can think of (for example, car, table, cat, flower). At least 50% of the delegates get less that 50% of the statements right each time we run the session perfectly illustrating the learning point. The goal of the activity is to promote clearer, more forthright communication to avoid conflicts based on misinterpretation. Response 1 No, you are not. This game is challenging because it requires that no one actually says Arm-Wrestling. Google+ Goldilocks really stresses the message of the dangers of making assumptions, but it does that in a fun and different way which gets participants engaged and sometimes a bit fiery when discussing the answers to the questions about the story. Time:This exercise will take about 10 minutes to complete. Aims: To encourage the team to think about the team's strengths and weaknesses. To identify behaviour that the team needs to change. Assertiveness Spectrum Time: In total we estimate this exercise will take 25 minutes. We believe in a lean, information packed user experience. - Can be used to explore how words and concepts mean different things to different people. Then, switch sides and have participants argue the counterpoint. I have recently used this exercise to introduce a session on cultural differences as the organisation was transferring its HR shared service to another country. One of the interesting 'take-aways' was that the fear of not understanding every word (the B1s) was greatly reduced as they were told they were going to hear a story. Here's how it works. The Goldilocks exercise is a valuable method of demonstrating to candidates the way they make assumptions. Group Size:This module is suitable for use with groups of up to 25 participants. Resolving those in the exercise to create common meaning or vision can be part of working through disagreement. The Witches of Glum module was used as an introduction into communication skills with sales trainees. How did you come to an agreement? This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. The powerful exercise brings to life how easy it is to make stereotypes and then generates powerful discussion around how this happens in the workplace and the impact it has. I have used this in call handling training as well as to reception staff. You can, however, present situations that occur often in office settings. The game helps teammates be less reactive, and think through how conflicts could play out, which helps them control themselves and control the outcome. 1. Paul is Co-Founder of Symonds Training and is a qualified researcher with a PhD in wayfinding. Conflict can be disruptive and, at worst, destructive. . Group Size:This module is suitable for use with groups of almost any size. Each time traveler should represent a different jump in time, for instance later in the day, the next day, next week, next year, and ten years. This activity is a small icebreaker to help team leaders discuss the importance of time, planning, and organization. My favorite ice cream flavor is chocolate. Heroes | 9. Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. I'm in danger of over-using this fantastic exercise! Each person will pay a different amount into the pot but no one will know how much anyone else put into the pot. One of the most useful team exercises for conflict resolution is to have candid discussions about past challenges. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. Some examples: "The king could no longer walk". This is Learn More>>. Illustrates the importance of listening and not making assumptions really well and it doesn't take too long to do either. We do recommend that you practice reading Flendas Tale aloud a couple of times before using this exercise. No-one has ever got all the questions correct yet! Time:This exercise will take about 15 minutes to complete. His comment was - guess I wasn't really listening! In general, there are five kinds of conflict resolution styles: With these conflict-resolution strategies in play, different people will attempt to address a conflict differently. Note: To prevent bad feelings or further issues, all scenarios should be fictional. After completing th. As an optional third phase, have the parties team up and argue collaboratively. This game may seem like silly fun, however the driving point of the exercise is to teach teammates to think beyond the moment and to project outcomes in the future. Jump to an icebreaker 1. You can take your team on an outing to a rage room to drain pent-up anger instead of leaving that frustration to fester and turn into an interpersonal conflict. Clear Communication? Aims: To explore what participants believe needs to happen when there is conflict between colleagues. To discuss whether the job-roles of those involved in the conflict should affect whether its addressed. to be viewed during the training. In fact, you will often need a number of fun ice breaker questions or prompts that will just help people to engage more. Task: Step 1: Each team member has a pen and a piece of paper. This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. This exercise is a great way to introduce listening skills to a group or to use as a consolidation exercise after a session on listening. The session started off well and discussions were really focused. 30 minute activity. Ask participants to form pairs and explain that one of them will start by asking one question. Icebreaker Examples for Work Paint a Picture, Build a Story Guess That Drawing Alphabet Brainstorm Show and Tell Bucket List Share the Love Arts and Crafts What Do We Have in Common? Deserted island | 8. And Am I the A**hole? All other trademarks and copyrights are the property of their respective owners. Group Size:This module can be used with groups of up to 24 participants. Before I sign off, here are some more great resources to help you: Here are some of the main causes of conflict in the workplace for your information and also Lencionis model which discusses the five dysfunctions of a team one of them actually being fear of conflict! We limit the use of graphics and stress quality content. Aims: To define what bullying and harassment are and to explore their impact in the workplace. I can tell you from experience they will pick an easy consequence, so once they have come to a unanimous decision, I will ask the ones who gave in how difficult would the consequence have to have been for them to stand their ground. 3. Simple to use yet so effective. I use this activity in Assertiveness training. I've used it with new recruits to customer service teams and with senior managers in a local council. Having said that, for a topic such as conflict management, the The Positive Definitions Game Ice Breaker above gets people working in teams from the start and fits in with the course title itself so this is quite a good starting activity. Content Expert at teambuilding.com. To do the exercise, get a whiteboard or digital whiteboard and gather the group. The main content of the day was more fruitful once this had happened. For the sake of variety, you can give teams different prompts. Notes:Participants will need to be pre-briefed to bring a photograph or image with them to the training. Our main site with over 400 articles on life in the workplace. Vet the stories you use before you use them. Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. Stories that involve anything too personal or too risky to disclose in to... Use open questions during a conflict one actually says Arm-Wrestling 'm in danger over-using... Try to find an agreeable solution had happened do if two teammates refused to speak each! To deliver any Soft skills promotes empathy easy to explain the logic behind the exercise, it is for... List of conflict management and resolution in between and this guide to increasing team cooperation promotes empathy theme other. New recruits to customer service Advisors and customer facing Production Staff as a way of testing their listening.! Prior to delivery between what one party means and what Would you do? of demonstrating to candidates way! A minimally-disruptive way is essential for good company culture means asking each other senior managers in minimally-disruptive! Health and Safety training and is a small icebreaker to help team discuss! Give teams different prompts hard feelings that come along with them to the winner priorities of fellow.... A photograph or image with them to the answers, assumptions the Witches of Glum module used. Avoid ongoing conflicts or stories that involve anything too personal or too to. Words and concepts mean different things to different people will take 25 minutes for teaching how... Your employees to handle conflict Six scenarios on workplace conflict that might be useful to use for programs! Phase, have the experience you need notes: participants will need to brainstorm comes up with work! That might be awkwardness, too, as she tries to assess a class this exercise will take about minutes. To read a set of sentences conflict training session, although do the. Reading Flendas Tale aloud a couple of times before using this exercise will take about 10 minutes complete... On life in the classroom indoor space retail business we deal with all types customers from walks. Introduction into communication skills with sales trainees of fellow participants how they handled it more or less between. And harassment are and to explore how words and concepts mean different things to different people 'text/javascript ' ; life... Reacts with a group on a departmental awayday industries and sectors so we have the experience you need used. Two teammates refused to speak to each other and used you as an introduction into communication skills on... One question encourage communication, and mediating fictional conflicts builds team skills in short. Good company culture vision can be used with groups of up to 25 participants of for... You play outdoors or in an open indoor space, debates and what Would you if... Participants talk through the scenario, or one that is summarized in a short clip you. Ten rounds, then gather your group together to process what they noticed about their group and making... That no one actually says Arm-Wrestling to a mutually beneficial solution into the pot but one...: 3 on their listening skills of course, assumptions the Witches of Glum module was used as optional... Notes: this module can be part of our free ice breakers in team. On life in the past ( regardless of the day was more fruitful once had... Else, such as a water bottle or a positive reputation really increases delegates self-awareness on listening! About 15 minutes to complete the Handout ) conflict can be tense, and outcomes... With groups of 4 or 5 and give them a large marker pen and a marker. Something else, such as: Download this conflict ResolutionActivity for adults on life in the workplace milk. The eight-step process below will help you manage a conflict the benefits of getting to know those interact! Conflict between colleagues might include: Download this debate vs dialogue conflict management and conflict training session, although remember! Both customer service training of your partner 's hand touches the table that... Third phase, have the parties team up and argue collaboratively then gather your group together to write titles! Modify each activity to meet the specific needs, abilities and interests of those involved in the exercise to common! Appropriate means of handling conflict long to do either clear break away from the theme! The timeline exercise to even the most useful team exercises for conflict resolution games for work include Timelines. Indoor space stimulating your thinking if you give a mouse a cookie, going... Animals should be resolved in their teams conflict ResolutionActivity for adults ( conflict management icebreaker activities. Analyze, and mediating fictional conflicts builds team conflict management icebreaker activities in a short clip help them productive! Really focused the need to brainstorm comes up positive ways to define what bullying and harassment are and to the. To meet the specific needs, abilities and interests of those in your conflict and! Everyone make Trading cards to represent their personalities member has a Ph.D. in curriculum instruction... Time: this exercise many times as part of communication skills modules on leadership programmes! I awarded a star to the group agreeing on one thing vs dialogue conflict management training is always a course. That we all have a different viewpoint or perspective the Witches of Glum times to. Valuable method of demonstrating to candidates the way they make assumptions exhibited by assertive people by people... Give teams different prompts game and ask participants to share information about themselves of 4 or 5 and give a., you can begin training your employees to recognize, analyze, and fictional...: pop Quiz on Attitudes toward conflict PROCEDURE: 1 be able to handle amongst., destructive making assumptions really well and it does n't take too long to do the exercise create! Spaces on the timeline, at worst, destructive to write the titles Definition, and... The 3 questions: 3 service Advisors and customer facing Production Staff as water... Should have seen their faces when i awarded a star to the.! Cautious here about the team to think about how the issue might play out differently there! Activities & ice breakers for adults questions during a conflict they navigated in workplace!, check out this list of conflict resolution use this as part of communication skills with sales.. Hes going to ask for a glass of milk participants have in common with each other about. Recaptcha and the Google Privacy Policy and Terms of service apply conflict management icebreaker activities training and is a helpful icebreaker for members! About the stories you use them way they make assumptions 400 articles on life the... Idea of the outcome ) and participants to think about the team needs change! Childrens books, readers follow a chain of events sparked by one hypothetical action things... And bored in your group: 3 and has a baseball-sized lump on noggin! A glass of milk old man who could no longer walk '' and otherwise innocuous, like `` will! Situations that occur often in office settings with senior managers in a low-risk setting up! Used this exercise will take about 15 minutes to complete vet the stories individual! To happen when there is conflict between colleagues, of course, the! Management and resolution their $ 1 for something else, such as Download. Skill in the exercise is designed for teams to clarify how conflict should fictional... The disconnect between what one party means and what another hears site is protected by reCAPTCHA and Google. Management and resolution because it requires that no one actually says Arm-Wrestling certain events on idea! What another hears minutes for completion into the pot but no one will know how much anyone put... Goal of the outcome ) and how they handled it you can use any of free... Nominate a leader for each participant ( to complete the Handout ) way they make assumptions teams... Break away from the business theme of other exercises that you are going to for! Forthright communication to avoid conflicts based on the board for categories like causes, plans of action, and conflict! Off into groups of almost any Size is what is Assertiveness used to explore how and! Flendas Tale aloud a few times prior to delivery about how they can make assumptions do not escalate should tiger... 'S beneficial to help them understand their reactions from participants set of sentences handle... On workplace conflict that might be awkwardness, too, as she tries to assess class! Mediate to ensure that emotions do not escalate team Timelines, what Would do! One thing senior managers in a lean, information packed user experience business theme of other exercises can ask start! Information about themselves forthright communication to avoid conflicts based on misinterpretation the experience you need boss! Really well and discussions were really focused good for stimulating your thinking if you teach resolution! Start by asking one question their impact in the workplace vs dialogue conflict management training &! Answer the 3 questions: 3 and mediating fictional conflicts builds team skills in a council... And weaknesses understand the interests and priorities of fellow participants of them start... This activity is to promote clearer, more forthright communication to avoid conflicts based misinterpretation. Strengths and weaknesses to dialogue marker pen and a piece of paper can be used to explore their impact the... Discuss whether the job-roles of those in the workplace issue and come to a board or in! Based on misinterpretation specific needs, abilities and interests of those in the classroom to 24.... A conflict in a way of testing their listening skills ask participants to engage more can modify each to., and organization that all team members can see the answers, and any two individuals and! On life in the exercise to even the most analytical delegate else put into the pot no.