fitbit scratch warrantyfitbit scratch warranty

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). I purchased a Fitbit Sense in late June of 2021. Repair the Product at no charge, using new or refurbished replacement parts. Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. After about 10 months the watch was not working properly so I set it aside. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Just wanted to get an idea before I go purchase another one. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. However, if they are near the clock, it's totally cool! Sadly, this appears to be somewhat common for the Charge 4. I thought it might be the charger but its the watch itself. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Only send in the part of the device thats causing problems. Fitbit limits band replacement claims to one band per device every four months. Returns shipping; 30 days: Money Back, Replacement: If you find yourself in such a situation, the only option you have is to purchase another device. My watch face popped off and took in moisture. The returnauthorisation number must be included along with your returned product. If the scratches are too near the power button, it might damage the Fitbit. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. AU $6.35 . AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. You can only purchase one membership at a time. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear See the Fitbit. Thank you. Thank you Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. For the fastest service, considershipping it at your own expense via your preferred carrier. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. Include your email address to get a message when this question is answered. If you scratch your screen, Fitbit is not obligated to replace the device for you. It only covers defects in materials and workmanship, making it a manufacturer's warranty. If you received yours as a gift. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. The claims are honored quickly after verifying all the information, giving you extra convenience. The deductibles are friendly, starting at $29 and not more than $99. Something went wrong. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Use the arrows to choose products to compare. Two factors govern the length of the Fitbit warranty; location and the products condition. When you purchase through links on our site, we may earn an affiliate commission. Stay tuned for future updates. Got a new or replacement Fitbit? You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Many credit cards offer extended warranties on these types of products. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. % of people told us that this article helped them. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. When your device is found to be defective within its warranty period, it may be eligible for replacement. 9H hardness, scratch resistant, and maintains the original touch experience. Ask them for your serial number and confirm the email associated with your Fitbit account. ). If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Their returns system is frustrating in the extreme. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Take photos of your band to prove the problems with the claim. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now I wish I would have just stuck with Ionic or nothing. To obtain warranty service, you must have a return authorization. This is the day you first activated this Fitbit and the date when your warranty starts. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Their chat feature is usually the quickest way to get someone to assist you. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Were very sorry to hear about the problems with your Fitbits screen. Worst watch Ive ever been given & owned! The one or two years is only for new devices. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. The return authorization number must be included along with your returned Product. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. So dissatisfied and disappointed. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The band lock does not stay tight in the lock position to the Fitbit on the left side. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Most likely they will ask you for your Fitbit account details, and want to know what the . Totally died! UU. . Depending on where you are located, your Fitbit may or may not be covered under its warranty. T3 Verdict. How to repair your FitBit or watch screen or face. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If you don't follow our item condition policy for returns item condition policy . Looking for Fitbit's return policy? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Another option is to check how you purchased your Fitbit. (You can find the earlier version(s) in ourarchive.). You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. It only covers defects in materials and workmanship, making it a manufacturers warranty. . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. It kicks in after the manufacturer warranty and could be worth a look. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. The warranty includes the device and wristband. It's all here. I just took massive scratches out of my phone with diamond compound off amazon. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. If you kept the invoice included with the shipment, you might also find the serial number listed there. I have a FitBit Charge 4 special purchased 7/19/20. Fitbit offers a limited product warranty. If you prefer calling, call their support number at (877) 623-4997. Could you please give me a contact customer service for Ireland? *This open box product may have visible dents or scratches. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Thats usually a problem with the Bluetooth connection. The Fitbit Versa 3, is more than just an update to the Versa 2. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. They have said to allow at least a few weeks to a month, which is bad really. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Regarding how long Fitbits last, its actually hard to say. The deductibles are friendly, starting at $29 and not more than $99. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Fitbit warranty. My Versa 2 screen fuzzy and will not charge . . Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? By using our site, you agree to our. Looking for Fitbit's return policy? Locate the Claim Warranty feature. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? Which Fitbit you own and how you use it. It's moved! Get the best of iMore in your inbox, every day! If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. Here's a breakdown of the most important information you'll need to know if you need to repair or replace your Fitbit. It has passed our 26 stage testing process with no issues! Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Get your first month foronly $1 with code: SAVESign Up Now. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Fitbit may issue you with a refurbished device if you make a warranty claim. Your answer would be very much appreaciated. Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. . How do I turn off and shut down my Fitbit? Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. A new band will have the same problem. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Sorry to hear that your Versa 2s screen took in moisture. Before submitting a claim, you need to know whether your Fitbit is still under warranty. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"