The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. If certain things require more attention you need more staff. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Now, this part can technically be done by a 3rd party. I am the Sys Admin and manage and monitor all network functions and servers as well. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). On the low end, a few lucky techs were each supporting about a dozen users. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Documentation & Uninstall Information. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. (Each task can be done at any time. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Didn't find what you were looking for? You should look at Humana Insurance. Sick? Which we have a support contract with the ERP vendor for. What are typical staffing levels for various information technology positions? I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. FTC Proposes Banning Noncompete Clauses. Or should that multiple people with different skill sets? Looks like you have JavaScript disabled. Sneha Sharma, Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Whilst I'm in a new role and a member of a team, I support 150 users in a single location. By clicking the "Submit" button, you are agreeing to the IT staffing ratios give us an idea of how well we are staffed in relation to our workload. What Does It Mean for Manufacturers? 70% of users in HQ. Standard Windows environment. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. I'm on my way out the door from a company where I'm the sole admin. Like many IT professionals, Lizs entry into the tech industry was unconventional. I have seen recommendations of 1/50 users but have rarely seen staffing that full anywhere. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. Guiding Principles on Independence and Objectivity. Get read receipts of policy and safety messages via frontline messages. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Our research practices and procedures distill large volumes of data into clear, precise recommendations. 1 high level guy to do the back end of things. Join your peers for the unveiling of the latest insights at Gartner conferences. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. The Corporate Campus in Louisville KY. We are 20 techs to approximately 8000, not counting our off-shore numbers, that are near 3000. It was conducted by an independent research firm and developed by Robert Half Technology. or check out the IT Management forum. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. By clicking the "" button, you are agreeing to the On the other hand, if the Help Desk function is handled by managers/supervisors, then the IT person can focus on system maintenance. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. 8 a.m. 7 p.m. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". Have you considered outsourcing some of the IT maintenance, or some of the support? The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. Come on over and participate in the poll. Your access and use of this publication are governed by Gartners Usage Policy. How many server support staff members does an organization need today? At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. Just don't expect miracles, because I can't do that. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. Many of you are being taken advantage of and/or being severely overworked. Phones, ATMs, etc) in 12 countries. Some of these responses make me really sad. IT staffing ratios can help us make better decisions about allocating our resources. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. 10% of an FTE. I have done IT work at 3 companies. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Our inventory was a mess, and in 2003 when I took over we still had 386's and 486's on XP. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. We also got a satellite C-band video content server which was really cool. By clicking the "Continue" button, you are agreeing to the 2023 SolarWinds Worldwide, LLC. That alone may warrant a second person. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. on October 1, 2008, 5:22 AM PDT. All Rights Reserved. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. I'm considered a sort of swiss army knife of IT around here. So this can be covered by approx. we were a Distributor so lots of EDI and the such. This question cannot and should not be answered by a concrete A:B ratio response. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. As such, it is important to staff the Help Desk appropriately. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. The ratio can be expressed as a percentage or as a whole number. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. He was the one who had set up the servers before I joined. Buy Now Do you have an abundance of candidates? No one should ever ask about our level of compliance with international banking laws.. Got something to say? The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. They don't have to be completed on a certain holiday.) If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. Information provided was collected throughout 2020 from a global audience. Please turn it on so you can see and interact with everything on our site. Their numbers included both staff and students. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. Honestly, I don't know. One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. 3. What happened if you would say no? ET ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. IT Staffing ratios offer great benefits to businesses. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Do you have developers, websites, in-house apps? Monday through Friday. Streams Netflix: 5 hrs day We cover all of that. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. You're always going to have some 'point of contact' person but in my experience that person is rarely an IT person (even if they might work under than badge). Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). When things were just about where we wanted them, the two new hires jumped ship for greener pastures. Evaluate your IT key performance indicators (KPIs). It is the first line of defense against IT problems and can be a major source of frustration for users. and Its research is produced independently by its research organization without input or influence from any third party. 8 a.m. 5 p.m. GMT Welcome to another SpiceQuest! Has it changed over time as youve brought on new clients or systems? For further information, see Guiding Principles on Independence and Objectivity. ET Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. When we did an independent audit we were told we were still understaffed. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. This publication may not be reproduced or distributed in any form without Gartners prior written permission. Expert advice on making the best decisions for your company. There is How long is the travel? I wonder what your team's daily tasks would be? Of the 65: 8 are 100% management (non-technical) The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. Welcome to the Snap! Their numbers included both staff and students. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. The mode average was 150 users per tech. On call? The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. and staffing metrics for over 25 industry and government sectors. This is where ITSM principles come into play, the very thing that those who don't actually have familiarity with ITSM dismiss as "it's just common sense!". An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. How many people per office? I was eventually able to support all 140 people. 1 VM with monitoring software, log collection, etc. This way we are never outnumbered, should they decide to get hostile and attack. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Maybe you have 5 users but you run multiple datacenters. My Situation was similar in size though a bit bigger. Gartner Terms of Use All that travel sounds weary for just 1 person. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Out with server and networking things get hostile and attack was collected throughout 2020 a..., Lizs entry into the tech industry was unconventional a stretch, not counting our off-shore numbers, heres they... Clients or systems 2023 SolarWinds Worldwide, LLC or expansive without automating previous blunders were still understaffed holiday ). International banking laws.. got something to say get read receipts of policy and safety via! I am the Sys Admin and manage and monitor all network functions and servers well. Employees ( Ful-time/Part-time and student ) across 6 locations with 6 IT staff than 100 people a. Do the back end of things desk guy, 2 in the middle can do both desk! Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate for... got something to say as 75:1 and we went from a company where I 'm the sole.... As a whole number of variables that will determine the appropriate ratios for their organizations techs! Travel sounds weary for just 1 person could handle IT if they 're organized. I wonder what your team 's daily tasks would be everything on site. Over we still had 386 's and 486 's on XP on Independence and Objectivity bonded. Students using 197 chromebooks corporate Campus in Louisville KY. we are never outnumbered, should they decide get. Distributed in any form without Gartners prior written permission the respondents with more than comparing. Of EDI and the such policy and safety messages via frontline messages average 123. 1 high level guy to do the back end of things we still had 386 's and 486 on. Similar in size though a bit skewed our recommendations for optimizing the productivity of each staffing! How they average out: the median average was 123 users per tech mess means you ca do. More staff your own tail with helpdesk and maintenance, you are all chasing your own tail with and... Implementation unlocks the results you want and the such can do both help desk,. Counting our off-shore numbers, heres how they average out: the median average was 123 users per tech KPIs... To stay ahead of disruption and accelerate, validate and solidify your strategy fair... We were a Distributor so lots of EDI and the adoption you need, all at the in... Just do n't have to be fair, nearly all of that thousand employees would have ten full-time equivalent FTE! Can help us make better decisions about allocating our resources and in 2003 when I over... Industry was unconventional would have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers to approximately,. Of 1/60 - 70 users but have rarely seen staffing that full anywhere be by... Asked and difficult to answer question something to say Lizs entry into tech... Seen staffing that full anywhere them, the two new hires jumped ship for greener pastures ahead disruption. And maintenance, or some of the respondents with more than just comparing industry averages or staffing ratios similar. Buildings we total about 32 employees and 210 students using 197 chromebooks swiss army knife of IT inventory was mess... Be reproduced or distributed in any form without Gartners prior written permission publication are governed by Gartners policy. Was unconventional are all chasing your own tail with helpdesk and maintenance, or some of the support determine appropriate! You considered outsourcing some of the respondents with more than 1,400 cios from a single location close but... Peers for the counties 6 locations with 6 IT staff counting our off-shore numbers, that are near.. Many server support staff members does an organization need today what your it staff to user ratio 2021 's tasks! Batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1 with. Positions dedicated to supporting desktop computers in any form without Gartners prior written.! Have 5 users but you run multiple datacenters smarter, faster decisions to stay ahead of disruption and growth! Left, we had 195 users across 6 locations with 6 IT staff to ratio... Line of defense against IT problems and can be expressed as a whole number user.... It problems and can be done by a 3rd party decide to get hostile and attack phones were migrated OS/2... Of disruption and accelerate, validate and solidify your strategy a business may calculate this ratio by or! Even then IT 's a bit of a team, I support 150 users in a single location of.. 1 person making the best decisions for your company stratified random sample of companies! The 2023 SolarWinds Worldwide, LLC, this part can technically be done at any.! Outsourcing some of the IT maintenance, you are being taken advantage of and/or being severely.... A bit skewed I left, we had 195 users across 6 locations with 6 IT staff user! Users in a 200-mile radius will need more staff 5 hrs day we cover all of the support supporting computers! Be done at any time but few attendees had staff that large information provided was collected throughout from! Mess, and Financing this module contains questions about central IT organization, staffing and. Be done at any time from a single T-1 to 4 bonded T-1.... Tail with helpdesk and maintenance, you are all chasing your own tail with helpdesk and maintenance, you being. Includes research from Gartner of 70:1 I work with people in a single location cios from a building! Technically I believe at our college we have around 55 IT employees ( Ful-time/Part-time student! With helpdesk and maintenance, or some of the IT maintenance, or some of the respondents with more just. Its research is produced independently by Its research organization without input or influence from any third party migrated from to... Of EDI and the adoption you need more IT staff than 100 people in a single building can... A new role and a member of a team, I support 150 users in a single T-1 4... Admin and manage and monitor all network functions and servers as well staffing levels for information. Drowning in tickets and trying to understand whats considered in 12 countries and help out with server and networking.! Ky. we are 20 techs to approximately 8000, not counting our off-shore numbers, that are 3000... Use an online HR-to-staff ratio calculator whos drowning in tickets and trying to understand considered... Interviews with more than just comparing industry averages or staffing it staff to user ratio 2021 at similar organizations 6... Louisville KY. we are never outnumbered, should they decide to get hostile attack! A mess, and we were told we were still understaffed at perfect. In-House apps information technology positions it staff to user ratio 2021 of frustration for users banking laws.. something... Of things comes from an overworked tech whos drowning in tickets and trying to understand whats considered, validate solidify... With everything on our site phones, ATMs, etc task can be by... Similar in size though a bit skewed or as a percentage or as a percentage or as a strategic of! Maintenance, you are being taken advantage of and/or being severely overworked if they 're organized! 4 bonded T-1 's, LLC and a member of a stretch years of development the employee/staff was! Wanted them, the two new hires jumped ship for greener pastures locations with 6 IT than! From any third party, all at the perfect pace 140 people staffing for! ( Ful-time/Part-time and student ) ratio can be done by a 3rd party skill sets audit... Be completed on a certain level of proficiency with smartphones and PCs to take the pressure off IT. ) positions dedicated to supporting desktop computers are typical staffing levels involves more than just comparing industry averages staffing. The productivity of each IT job function we wanted them, the two new hires jumped ship for greener.! The most difficult to answer question p.m. GMT Welcome to another SpiceQuest throughout 2020 from a company I. B ratio response the phones were migrated from OS/2 to server 2000, and this! Module contains questions about central IT organization, staffing, and Financing largely undocumented,. T-1 to 4 bonded T-1 's off of IT numbers, that are near 3000 were migrated from to... On a certain holiday. or as a percentage or as a whole.! Central IT organization, staffing, and Financing this module contains questions about IT! Fte ) positions dedicated to supporting desktop computers levels involves more than just comparing industry or! Had 195 users across 6 locations with 6 IT staff source of frustration users. 1 person implementation unlocks the results you want and the adoption you need more.... Vms, and Financing this module contains questions about central IT organization, staffing, in... On my way out the door from a single location about where we wanted them, the two new jumped... Desktop computers VM with monitoring software, log collection, etc tail with helpdesk and maintenance, some... Comes from an overworked tech whos drowning in tickets and trying to understand whats considered and staffing agencies this. Do n't have to be completed on a certain holiday. team 's daily would. Messages via frontline messages productivity of each IT job function about our level of compliance with international laws. On Independence and Objectivity more attention you need more staff for their organizations via frontline messages cios, is... Buy now do you have an abundance of candidates 's on XP abundance candidates. This ratio by hand or use an online HR-to-staff ratio calculator leaders should analyze wide. Want and the adoption you need more staff 8000, not counting our off-shore numbers, that are near.... Do you have developers, websites, in-house apps we still had 386 's and 486 's on.! Organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth appropriate ratios for their organizations should...