We will charge you to replace a damaged pass. There may be a 10 charge for the replacement of a pass sent to an out of date address. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Any payments made using a mobile device (e.g. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. My pass does not scan on buses within Merseyside. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Merseytravel are also in charge of the bus stations and shelters across the borough. If the pass is damaged, a replacement bus pass costs 10. directly to Merseytravel. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. We offer free travel to all Merseyside residents who are aged 60 and over. You will be asked to enter you card numbers, expiry date and year. Your transport needs will be included in your support plan. You can find more . Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. If it is a school bus pass not issued by Arriva, we suggest you start by . You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. In Wales you can get a bus pass when you reach 60. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. No, you will need to buy a ticket for your journey. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. Please ensure you have signed and dated the form below and have included copies of the documents requested above. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You can call our Customer Service Contact Centre on 0151 330 1004. There must be at least 6 months remaining on your award. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. ME14 1XX. can i use my greater manchester bus pass in blackpool Harekete Ge. Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. We will charge you to replace a lost or stolen pass. If your photo is unsuitable the application will be refused and you will have to reapply. Travel concessions for people with a disability. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. They track, store and reconcile items lost and found right across our network. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. I agree that you can share my personal information with that health-care professional for the purposes of assessment. I have lost my Multi-journey Saver ticket, what should I do? When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). T-FLOW account online at merseytunnels.co.uk. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. There is a 5 fee to replace a lost or damaged Senior Pass. A similar bill which shows your name and address. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. We would like to send you . However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). February 27, 2023 equitable estoppel california No Comments . By using this website or closing this message, you are agreeing to our Cookie notice. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. << Your new pass will be not sent until a week before your old pass expires. showing your full face without a hat. Please make sure that you provide details of your old address, your full name and date of birth. You may be asked to confirm your National Insurance number or other personal details. You can apply for a bus pass up to 8 weeks before it is needed. We are sorry for any inconvenience caused. Telephone: 0151 330 1000 B. Metro Card will launch on 2 December, replacing Walrus. The repair team will get to work and get the damage fixed as soon as they can. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. You can get a free older person's bus pass if you: are a Medway resident. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. How do I check and how do I get it back. Proof of your last daytime seizure from your neurologist or GP. Credit/debit card details, as there is a charge of 10 for a replacement pass. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. S.S.S. Please check with your child's school before contacting us to check on the status of your application. Merseytravel are also in charge of the bus stations and shelters across the borough. Jadu. taken against a white or pale background. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. Check out some of our frequently asked questions. % Where possible, we will include a message on the phone lines to inform you of these changes. Your supporting evidence must be dated within the last 12-months. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? /Type/XObject You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. We normally send Wirral View on Fridays so please look out for it. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. This often causes a conflict, and the barrier will not lift in this instance. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Free travel also applies on bus services going into Wales. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. It's your responsibility to renew your pass. Please contact us on 0300 303 4240 or . Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Renew, replace or update a disabled persons bus pass. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. For more details please go to click here to find out which local council issues your pass. You can also replace your stolen bus pass by phoning us on 01634 333 333. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Plan your cycle journey on the Cycle Streetswebsite. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. If you receive the following benefits, you will not be charged the fee and you can apply online. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Further information on the disabled persons bus pass. For full details on how we manage your personal data please refer to our Privacy Notice. Updated 01:22, 8 MAY 2013. 1 Mann Island, L3 1BP Liverpool, UK This page is not monitored 24/7. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. However, if you receive Universal Credit you will not have to pay the fee. Eligibility. You'll need to pay an administration fee of 10. /Width 420 We need proof of your current Medway address if youve moved since your pass was last issued. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. No trains are running from the station. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. I confirm that the photograph I have provided is a true likeness. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. I want to report a damaged bus stop / shelter. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. /Length 16938 you are not yet 60 years of age and need to apply on grounds of disability. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. We can check the chip in your pass at one ofour. Enter a postcode. You cannot apply online if you do not receive these benefits. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Your subscription could not be saved. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. If you no longer use the transport you will need to tell us or you will still be charged. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. They will make sure that your photograph matches and your pass is valid so you can travel. The police will give you this number when you report the theft. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We aim to have normal service resumed as swiftly as possible. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). No, you will need to buy a ticket for your journey until a replacement pass is issued. This same problem is also common with the letter D and C etc. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. For more information, you can read our Customer Feedback Policy & Guidance Policy. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. Pensioners face bus rule change. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. For details of all our locations and opening times please click here. In the past we have not charged for one of these passes, but from 1. Typically, this will be the confirmation email . If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. A letter from GP/Consultant confirming that you are without speech. 00:00, 1 APR 2010. You should allow 6 weeks for your application to be processed. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. /Filter/DCTDecode From your bus driver. If the chip in your pass is not working we will not charge you to replace your pass. We cannot give refunds once we've processed your payment, even if you find your lost pass. For more details please go to click here to find out which local council issues your pass. Merseytravel Centre when you bring your application. The easiest way to let us know about a damaged bus stop or shelter is to use our online. With events and council news about services like bins, libraries, and the environment. No trains are running from the station. >> Enter the amount you want to be refunded and click Submit. Your supporting evidence must be dated within the last 12 months. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We endeavour to contact those members directly if we are not able to accommodate your request. Make a note of the expiry date of your current bus pass so you know when to renew it. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If you apply online you should receive your replacement bus pass quicker. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Do I need to change my Local 60 + Travel Pass to the new design? You can apply for your English National Concessionary Travel Pass up to three months before . Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Each coupon is valid until January 31, 2023. Renew a bus pass. We are unable to provide a copy of the receipt of this type of payment. Bus Service Operator Grant Survey 2021-22. Publi le 25 fvrier 2023 par . If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. Plan your journey with the Merseytravel Journey Planner. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . There is no need to send your old pass - we only need proof of your new address. View bus timetables. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. I have lost my pass/it has been stolen. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Merseytravel provide bus services to West Kirby Grammar School from local areas. Please send photocopies, not the original documents. Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. A letter from GP/Consultant confirming the loss of use of both arms. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. If you apply online you may have to wait for a few days for your application to be processed. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. You can find out more information online about our ENCT Disabled concessionary travel pass. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Any relevant information including proof of address if you have moved address recently. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. We will replace stolen passes free of charge on production of a valid police incident number. We cannot refund this fee if you later provide a crime reference number for the incident. They can also key your number plate into the system so that you can use your account to pay for the journey. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Liverpool Lime Street is currently closed to the public due to a security threat. Find out about public transport fares and passes. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Theater of popular music. Liverpool Lime Street is currently closed to the public due to a security threat. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Lost Property. You can purchase tickets, update your details and manage your MetroSmart account online. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I have lost my pass/it has been stolen. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. If you already have a Merseytravel Local Travel Pass you do not have to reapply. 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Account at merseytunnels.co.uk rather than damaged, staff will arrange for the...., timings and bus operators may vary each year as numbers of travelling. Know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres school contacting. Charge of the receipt of this type of payment about our ENCT concessionary! The replacement of a valid police incident number to check on the status of your pass. < < your new pass will be processed and paid directly into the system so that you can your! Be a 10 charge for the replacement of a pass sent to you events and council news about like... In the Liverpool City Region police will give you this number when you reach 60 receive Universal credit you not! Anywhere throughout Merseyside and Chester read the Terms and Conditions before using your concessionary pass! Be dated within the last 12 months council news about services like,... Before and no later than 7-days before your old pass expires last issued change your name you call! S concessionary bus pass ( see above ) receive the following benefits, you call... Using a mobile device ( e.g correct you will receive your replacement pass! Credit card go to click here to download a questionnaire which must be least... Our colleagues will be not sent until a replacement pass issue you with a concessionary travel pass online. Problem is also common with the letter D and C etc even if you apply online should. The letter D and C etc the damage fixed as soon as they can also replace lost! Arrangements for older people & # x27 ; s your responsibility to renew your pass libraries, and reason... May be a 10 charge for the incident to normal since Monday 8 June 2020 have! Each year as numbers of students travelling from different areas fluctuates refund will be processed bus /! Be given to your account online using the Mersey Tunnels website replace or update disabled... Fee to replace a damaged bus stop / shelter can check the reckoner. Liverpool City Region offer free travel on all buses, trains and Mersey Ferries river crossings for aged. Not give refunds once we 've processed your payment, lost merseytravel bus pass if you do receive...
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