Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 13.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. It can be used Mondays to Fridays for journeys before 6.30am and after 9.30am and at anytime on Saturdays, Sundays and bank holidays. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. How do I collect my ticket? This booklet tells you about the options for adults aged 19 and over. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. (b) We accept payment with all major debit/credit Cards (excluding Amex). (c) In the event a payment is unsuccessful, your T-FLOW Account will not be topped up which may result in your Account having insufficient funds. We are sorry for any inconvenience caused. Merseytravel Solo Ticket Terms and Conditions of Use. 3. For other areas, check local terms and conditions. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. 1.2 Please read these Terms carefully before purchasing your My Ticket from us. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. 1.3 These Terms were last updated in November 2020. 15. 1.2 Please read these Terms carefully before purchasing your Railpass from us. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. If you do not receive your ticket within sevendaysplease emailsmart@merseytravel.gov.uk,quotingyour order reference number and our team will investigate. Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. 4-WeeklyUse it any time on any day for 4 weeks. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email to tflow@liverpoolcityregion-ca.gov.uk or in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Where can you use the Solo Ticket 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/). When you have completed your online ticket purchase you will be sent an email confirmation. You can combine different types of season tickets for journeys through different areas or zones. Monday to Friday before 8pm during term times only. Is my Term Time Ticket valid across all areas of Merseyside? Saveaway Tickets are not eligible for replacement if they are lost or stolen. . Misuse8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Tickets remain the property of Merseytravel at all times. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. 14. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. 10.3 Solo Adult and Young Person 4 Weekly Tickets that are available on the Merseytravel Smartcard only and Solo Adult Annual Tickets sold as paper tickets shall be refundable where: 10.3.1 evidence of the purchase is provided in the form of a valid receipt or confirmation email as proof ofpurchase; 10.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. 4. Who can use a Trio Ticket and when4.1 Trio Tickets are sold in paper format. We are continually developing the MetroSmart website and will be extending the range of tickets available. 1.3 These Terms were last updated in November 2020. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. One DayCash, contactless payment. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. T-FLOW The video tolling scheme used to administer Mersey Tunnels Concessionary Travel Scheme. No trains are running from the station. EN. If this information changes, for any reason, you must notify us immediately. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. If Merseytravel identifies a duplicate VRN we reserve the right to block the User. I no longer need my ticket can I have a refund ? We will refund any payments you have made to your Account. comply with any legal requirements placed upon Merseytravel. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). We are sorry for any inconvenience caused. We are sorry for any inconvenience caused. Place your MetroCard on the card reader next to the bus driver. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. We are unable to issue cash or cheque refunds. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. A VRN can be linked to only one T-FLOW Account. 8. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. Please visit our journey planner for travel information and help in travelling around the Liverpool City Region. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. More about Merseyrail Only Railpass here. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. (k) You must travel through an attended Toll Barrier lane to activate the free journey. train services (see note 1 below) and the Mersey (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket. If you find that your journey will take you outside your chosen tickets area, simply pay the normal fare for the extra part of your journey before the journey begins. Lines are open 7am - 8pm, Mondays to Fridays, 8am - 8pm, Saturdays, Sundays and Bank Holidays. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. 14. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. You can also check the status of your ticket here to make sure that it has not expired. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. For buses in your chosen area How long are the tickets valid for? (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 10.3.3 the Solo Ticket is surrendered to us with the request for a refund. In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. 6. Railpass tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. 4. Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. Is my Term Time Ticket valid across all areas of Merseyside? Payment(a) The Account Holder can make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website or by setting up a monthly Direct Debit for additional journeys in addition to the concessionary journeys. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. If you do not receive your ticket within sevendaysplease email. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. My ticket is not scanning on the bus what should I do? Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. 8.5 A Merseytravel/Metro Smartcard or Apprentice Travelcard without a valid Railpass on it, or with an expired Railpass cannot be used as a Railpass. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. (i) Any images of the Fast Tag we may provide are for illustrative purposes only. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. 3. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 7. 3. Refunds My Ticket purchases cannot be refunded. You can also track your online ticket purchases and view the status of your ticket and expiry dates. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. 8. I have new smartcard - how do I register it? It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. How do I buy my first Smart Solo Term Time Ticket? Each of the paragraphs within this agreement operates separately. You can register for an online account and link your smartcard & multiple other smartcards to a single account. 4. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. A Quick Guide to Ticket Prices 20. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. 8.3 We may withdraw your Saveaway Ticket, including refusing to accept the continued use of such Saveaway Ticket and refusing to make it available on a Merseytravel Smartcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. You can also check the status of your ticket here to make sure that it has not expired. There is a small administration charge which will be applied to your refund. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. 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