Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. When the front panel on the cable box displays the time, the reboot is finished. Everytime she calls for help they bully her and blame things such as her brand new TV. Moreover, reports on Downdetector also confirm the same. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. 2,000. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. We are always here to help! It is not you, it is me. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Wait for it to restart and reboot (this can take several minutes). If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Read on for details. what a surprise. No internet yet again for random stretches of the day. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. It never hurts to plan ahead for a customer service call. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". See if Optimum is down or having service issues today. Is Straight Talk Down Or Is It Just You? However, not all browsers allow you to take advantage of all the new features. Optimum=trash internet service. On my way to MWC in Barcelona. 2010-2023 CableTV. Our apologies for any inconvenience this has caused. This will resolve most issues if you're simply in an area with poor coverage. Optimum equipment. Useful comments include a description of the problem, city and postal code. Latest outage, problems and issue reports in social media. I've tried to make her switch for years but you finally convinced her. Service that isnt worth a shit 99.9% of the time. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Cable & internet went down here a little before 8am. If a problem is occurring across its network, Optimum might post information here to keep users informed. ^Whitney, Hello Raemond! Unplug your router (don't just press the power button). You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Are you currently in need of any assistance? Source. @optimum is only giving me a $20 credit for the loss of service. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Today they made her cry and this weekend we cut the cord! To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. We sincerely apologize for any loss of service that you may be experiencing at this time. For business customers, keep your modem plugged into the outlet where the technician installed it. Tips? Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. By this calculation, a month of 30 days should = $85.71. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Please help! Problems in the last 24 hours in Menlo Park, California. Tips? Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. $180. Optimum Fiber 5 Gig. User reports indicate no current problems at Optimum / Cablevision. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Check for outages. @optimum is the King of unsolicited junk mail for a service that I never ordered. ^Whitney, Hello! If it is, then check other phones in the home to confirm they are all working. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. The most recent Optimum outage reports came from the following cities: Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Customer service from Optimum. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. En . Source. Check Current Status. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Check the Optimum Facebook page. Optimum / Cablevision outages reported in the last 24 hours. Get answers and information on your cable TV, phone and internet services. Select your internet provider and enter your account number. 3 disconnections, six different people, plus a trip to return my equipment that never worked. The density of these reports is depicted by the color scale as shown below. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Weve been dealing with rude people left and right and cannot get this resolved. Enable your Wi-Fi call setting. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Information about your use of this site is shared with Google. 3. Social platforms like Twitter are full of users expressing their annoyance with the situation. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Useful comments include a description of the problem, city and postal code. Useful comments include a description of the problem, city and postal code. Are you currently in need of any assistance? I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. To report any service issues. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Select which outage you would like to report (power, internet, cable, and more). Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. @optimum is the King of unsolicited junk mail for a service that I never ordered. It is not you, it is me. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All rights reserved. Frustrations? Sign In. Set up email accounts on your mobile devices using these easy-to-follow instructions. This isn't a complete list. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Hello, business owner! Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Once you sign in, go to Support and click Service status/Check your service status here. Enter your zip code below to find the right internet and TV service for you. An outage is declared when the number of reports exceeds the baseline, represented by the red line. If this does not help, pleasemessage us. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? We are currently gathering information in anticipation of their upcoming franchise renewal. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Mobile . 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Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Problems in the last 24 hours in Murphysboro, Illinois. Dec 20, 2022. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. After a couple of "pandemic" misses. Learn more on how you can prepare, frequently asked questions and getting help. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. All services not available in all areas. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. 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