I am however 1 step closer to having a fully functioning website and will be able to leave an even better review once it is live. Thumbtack vets contractors who appear on its site. Is There a Better Way to Avoid Thumbtack Complaints? Unsubscribe at any time. Every lead is just automatically charged. See their reviews & get quotes today. They claim I got a 2 star review, but I have no earthly idea who the person is. Well start sending you the news you need delivered straight to you. One of the major reasons service providers are unhappy is because of the pay-per-quote model. I really don't know how are you going to keep your business like this. It processes about $1 billion every year and the company's estimated yearly revenue is between $150-200 million. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. Seriously all leads are fake. A lot of pros have met new customers off our site and you can too. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. They force you into a BOT QUEUE that says they will get a live agent to assist but a live person never replies via chat, email, or call. Thumbtack's revenues have grown 125% year-over-year. Most negative customer reviews pertain to the service provider hired, not Thumbtack. ), we're happy to help. Karma to you!!! If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Do Not use if you are a small business owner. Typically, when someone is lying, a well-trained polygraph examiner can tell. Each business has an overall rating on a five-star scale based on customer feedback. No one could explain why they did so. Need to file a complaint? You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. Just collect our money without any answers? #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Often, the person is merely tire-kicking, or has some other agenda. Just send us a message on Facebook with your email address and the customer's name. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. One major reason to doubt the theory is the fact that Thumbtack.com has raised more than$270 million in investment capital. While it varies from one business to the next. In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. How much are you willing to invest in yourself? Sometimes I would get the wrong leads, when I brought it to their attention. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". Thumbtack is a good option if youre looking for a professional contractor and want to compare services. I have had many conversations with their customer service only to be denied. I've hired people on Thumbtack and it's gone well, but from the pro standpoint it really sucks. If you use them you will 100% regret it just read the reviews The general proposition from service providers is that the model should be changed in their favor. What a waste of time and money, and so disrespectful. Cons: Unqualified leads One-sided Thumbtack pricing More support for customers Lack of concern for professionals The others are fake or something else. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Common complaints are the cost per lead and lack of conversions. Get Featured on AdvisoryHQ. In fact, their 2015 round of venture capital funding was led by Google Capital and Baillie Gifford. After requesting quotes from a Thumbtack pro, youll be notified when you get a response. Moral of the story is it ain't worth it. The CCB told me the contractors had no license to operate. Welcome bonuses and offers are a marketing tool that. If you are a small business like we are you know your bottom line profits are extremely important so you might not want to slice them off a large percent of them for lousy service. They're open to changes in your lead to fee ratio if you communicate. Thanks, Bob! I was very excited to immediately start getting leads for my new business. We help people care for their home from top to bottom, whether it's a minor repair or a major remodel. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. No results to show. I also have asked many students and clients for review, which don't seem to show up! out of them! It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Safe? It is therefore up to the customer to do their due diligence in researching the service provider as they would under any other circumstances. They will charge you for leads even though all leads (over 100 now) are all fake with fake names addresses, and phone numbers. Log in to Thumbtack and go to your inbox to view new and old messages. I sent tons of pics/videos of the before/after countertops. Dear thumbtack: We wish you the best of luck with growing your business. Hey everyone! They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Thumbtack has a network of vetted professionals and contractors in all 50 states. After emailing support MANY times for refunds. I really wanted to love using this site. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. You're also welcome to email us at support@thumbtack.com. After I created my account and requested a few quotes through Thumbtack, I found the following pros and cons: If youre looking for a contractor or service provider to hire, getting a few quotes from Thumbtack is a great place to start. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. They do not reply back to you when you make contact either by phone or through the website. The contractor did in fact destroy the countertops! You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. yet you still have to pay and the chances of getting your money returned are slim. Products used:I purchased my own materials for project. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. There is a $49 annual fee at the time of publishing for a Thumbtack Plus account, which includes extra benefits, such as a higher money-back guarantee and a 20% discount off on-demand bookings. Multiple Thumbtack.com complaints are appearing online each week. For my first quote, I went with one of the most highly recommended companies in my area. Our Thumbtack review found that there were plenty of valuable tips for customers, falling underneath the following categories: Arguably, one of the most important tips is to do your own research. We value your privacy. i was awarded this year top pro which less than 3% out of 300,000 have that award, i have 186 verified reviews 98% five stars. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. I paid them 100% of payment they asked for. Our team will follow up with you within 2-3 business days to help. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. I finally had to call in and ask THEM to do it manually. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. We're sorry to hear you feel this way. The community at Thumbtack is very supportive of each other. A Scam? Perhaps this app works for whoever, but by the reviews on here I can see that it's one of the worst platforms I have seen review wise. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. | What You Need to Know about Thumbtack.com Complaints. Be Wary! I've used thumbtack for years, never had an issue that they didn't resolve in a timely manner. If youre thinking about hiring a professional to help, . BBB is here to help. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. Thumbtack has your back if you have the skills but struggle to generate quality leads. Do not use as a contractor or consumer. Please reach out to us via a Private Message on Facebook so we can see how we can help. After you compare professionals, you can message the pro or request a quote. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Thumbtack sent. Customer Reviews: Does Thumbtack Really Work? I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. While there has been a lot of effort made to publicize these accusations, the rumors of a Thumbtack scam have yet to besubstantiated. Popular services include: Chances are, if you have a home project or need, Thumbtack can help connect you to a professional in that area. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. I spoke with a friendly rep who (yet again!) Beware! Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Worst customer support ever I spent 1200.00 on leads. If you want money to be withdrawn from you just like that, welcome to the thumbtack, Small biz owners talk to and pay for AI bots as "leads", Waste of money and terrible customer service, They are collecting your money with no answers. I contacted the construction contractors board (CCB). Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Unsubscribe easily. Horrible, money hungry machine. In general, reviews from Thumbtack customers are very positive. Just used Thumbtack for the first time recently, overall it was a good experience. What are you doing there? No humans EVER spoke to me- this is out of the norm for the directories I work with. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. Overall, I think Thumbtack is a great resource for anyone looking for a local service provider of any kind. Their website doesn't make it easy to connect with them via email either. Hired on Thumbtack. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Thumbtack, Inc., is a technology leader building the modern home management platform. Until I went to the app and said that my account was deleted. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 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